FAQ
Welcome to Motherdaughtershirts!
Below are answers to some common questions about shopping, payment, and returns. If you need further assistance, feel free to contact our support team.
Email: Support@motherdaughtershirts.com
Phone: +84 (327) 576-417
Vietnam Office: 5 Cluster, Dai Kim Ward, Hoang Mai District, Hanoi City, 100000, Vietnam
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
Shopping Information
How do I find a product?
You can use our search bar at the top of the page to find specific products or browse through our categories to discover new designs.
Can I save products to my wishlist?
Yes! You can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
- If a product is available, you will see an “Add to Cart” button.
- If a product is out of stock, you may see a notification or an option to receive updates when it is back in stock.
Can I purchase products as a guest?
Yes, you can checkout as a guest without creating an account. However, creating an account allows you to:
- Save your shipping information for faster checkout.
- Track your order status.
- Access exclusive offers and discounts.
Payment Information
What payment methods do you accept?
All transactions on our website are processed through PayPal. Customers can pay using various credit and debit cards accepted by PayPal without needing a PayPal account.
Accepted payment methods:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- Debit Cards
- PayPal
Is my payment information secure?
Yes! We use SSL encryption and other security measures to protect your personal data and payment information.
Can I use a coupon code?
Yes! You can apply a coupon code during checkout. Simply enter the code in the designated field before completing your purchase.
What happens if my payment fails?
If your payment fails, you will be notified immediately and given the option to:
- Try again using the same method.
- Choose a different payment option.
- Contact your bank to ensure there are no restrictions on your card.
If you continue experiencing issues, please reach out to our customer support team for assistance.
Order Returns & Exchanges
What is your return policy?
We offer a 180-day return policy. Eligible items can be returned within 180 days of receiving your order.
How do I return an item?
To return an item, follow these steps:
- Contact our support team to initiate a return request.
- Include a copy of your order invoice in the return package.
- Ensure the item is in its original, unused condition with tags attached.
Who pays for the return shipping?
We offer free returns for defective or damaged items. For other returns, customers are responsible for the return shipping costs.
Can I exchange an item?
Yes! You can exchange an item for a different size or color. Please contact our support team before sending your item back to ensure availability.
If you have any other questions, feel free to contact us!
Happy Shopping at Motherdaughtershirts!